Syncing and unlocking wireless networks
When an expert enters a wireless network without a gateway from the Setup screen using the Interact Pro app, the network becomes locked to the mobile phone and the key to unlock it is stored in the phone’s local app data. No other experts, even the same expert with a different phone, may enter the network while it is locked to the phone. While working inside a network, all configuration data about the luminaires and devices added to the network is also stored in the local app data. Any time work is completed or paused within the network, it must be synced and unlocked to sync the latest configuration data with the cloud and to allow other experts to enter the network.
| === If a network is left locked on a mobile phone and the Interact Pro app is deleted, re-installed, the local app data is erased, or the phone is lost or damaged beyond repair, the network cannot be unlocked (the key will be lost)! To access the devices again, the whole network will need to be reset using BLE, deleted, then re-commissioned. Always sync and unlock wireless networks when work is completed or paused to avoid this. === |
Once the app enters a wireless network, commissioning work can optionally be done while the phone is “offline” (has no internet connection). However, to sync and unlock a wireless network, the mobile phone must have an internet connection. To sync and unlock a wireless network:
1 Navigate out of the Network screen by tapping the < chevron. Leaving the network will automatically sync and unlock the network and bring you to the Setup screen.
2 If you have forgotten to sync and unlock a network, the app will automatically sync and unlock any networks locked to the phone the next time you log in to the app. Never delete or re-install the app without first logging in to ensure all networks are synced and unlocked!
3 You may optionally sync your wireless network while working within it without unlocking and exiting the network. In any Group screen, a sync icon is displayed in the top right corner of the screen. Any time there is unsynced data in the network, an orange dot will be displayed on the icon. Tap the Sync icon to synchronize the network data with the cloud.