TCP/IP Network Requirements
Here are the network requirements if the system is equipped with a gateway. Note that there are no network requirements, if there is no gateway.
Refer to this note to connect via 4G LTE <LTE Technical Note>
Summary of requirements to connect the system
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One ethernet port per gateway with access to the internet.

If the network is managed, then make sure the following requirements are met:
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IPv4 via DHCP server available
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Port TCP 443 opened on the router
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Port UDP 123 opened on the router. This port is used for time synchronizing, using the Network Time Protocol (NTP).
If you are using a firewall, make sure to whitelist the following URLs:
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sme.interact-lighting.com for port 443
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mq.sme.interact-lighting.com for port 443
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web.mqtt.pro.interact-lighting.com for port 443
Follow the steps below to check whether the URLs are whitelisted:
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Open Microsoft Windows PowerShell
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Clear DNS Cache by pasting the following command:
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Clear -DnsClientCache
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Perform connectivity test by pasting the following commands, one at a time. Copy & Paste the command in the PowerShell window and press Enter:
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Test -NetConnection -Computername sme.interact-lighting.com -Port 443
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Test-NetConnection -ComputerName mq.sme.interact-lighting.com -Port 443
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Test-NetConnection -ComputerName web.mqtt.pro.interact-lighting.com -Port 443
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If the whitelisting is successful, then the result will be displayed as True
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Perform these tasks only from PowerShell. Do not use Command Prompt. |