Process flow

The following subsections capture the process flow that is the basis for a successful roll-out of an installation to a customer.


The initiate phase starts with a trigger of the potential customer, which eventually brings both SME owner and Service provider into contact. In multiple discussions the needs, options and solutions will be discussed. This can include a tour through the real estate to investigate the options.

The lighting system is optimized for both new-build as well as retrofit scenarios and is, especially for retrofit, driven to save energy and thus also save on energy cost.

During this process, an offer is made and provided to the customer. After an agreement is reached, planning for install starts.

Install and commission

The system minimizes cost to investigate, plan and install a connected lighting system and has optimized two key cost elements when compared to other systems:

  • Network infrastructure costs

  • Commissioning costs

Standardization and optimizing execution is key:

  • all system components are validated to seamlessly integrate with each other

  • configure the system from a range of devices and options without bothering if they will work together.

The efficient installation or replacement of lighting devices is enabled by:

  • Preparation and logistics

  • Device costs of fixtures and labor costs are a dominant cost factor

  • Commissioning complexity is greatly reduced by having lights that autojoin to the gateway once they are powered on

  • Switches and sensors join the lighting network after a manual trigger on the device

  • Intuitive mobile app for further commissioning and configuration of the installation on site


The lighting system is easy to operate. Adding sensors to the system makes sure the light will turn off after a certain amount of time when the sensor does not detect occupancy any longer.

Additional to this, it is also possible to create schedules to enhance employee experience and save even more. The customer dashboard is open for the owner to monitor the lighting system, but both owner and employees can control the lighting system easily by using an intuitive and user-friendly app on their mobile phone.

The dashboard shows energy usage and the health of the installation.

  • Data collected per driver, with an accuracy of 4%

  • Polling interval of 22 seconds

  • Data stored in the cloud per luminaire

  • Update interval of the dashboard on screen of 15 minutes per project and group

  • Failures of components and devices are reported

  • Economic lifetime (degradation) of components and devices is shown

  • On/off status of devices that are either defect or not communicating will be implemented in a future upgrade

Service and maintenance

The service provider can offer an extended relationship with the customer, for example by providing services. This is possible by means of a contract, in which the contract period and the lifecycle services on the system are offered.

This includes:

  • Operations

  • Remote monitoring

  • System optimization

  • Performance management

  • Maintenance

  • System health check

  • Remote diagnosis and fault finding

  • Performance and optimization

  • Data analytics

  • Reporting

The portal is used primarily by the service provider and the customer. It is a platform for the service provider to monitor the systems in his portfolio remotely and provide solutions without sending someone over to the customer. The customer can manage and monitor the system in his building, having a clear overview of the status of the installation.