Service and maintenance

In Interact Pro Foundation/Advanced Advanced, the service provider can offer an extended relationship with the customer, for example by providing services. This is possible by means of a contract, in which the contract period and the lifecycle services on the system are offered.

This includes:

  • Operations

    • Remote monitoring

    • System optimization

    • Performance management

  • Maintenance

    • System health check

    • Remote diagnosis and fault finding

  • Performance and optimization

    • Data analytics

    • Reporting

The portal is used primarily by the service provider and the customer but it can remain available for the installer too. It is a platform for the service provider to monitor the systems in his portfolio remotely and provide solutions without sending someone over to the customer. The customer can manage and monitor the system in his building, having a clear overview of the status of the installation.